Operating model · Engagement shapes

Three engagement shapes.

Discovery sprint, build engagement, or Reactit On Call. Three shapes, written down, with the entry and exit criteria for each.

Three shapes. One operating principle.
Operating model
01 · The shapes

How we structure the work.

Every Reactit engagement starts as one of three shapes — Discovery, Build, or On Call. Each shape has a written entry criterion (what we need to start) and a written exit criterion (what you get when we are done).

The shapes compose. A Discovery sprint often leads to a Build engagement, which often leads to an On Call rotation. Or they stand alone — sometimes the right outcome is a written reference architecture and nothing more.

We do not run open-ended retainers. Every engagement has a defined shape, a defined duration, and a defined deliverable.

02 · The shapes, in detail

Three operating defaults.

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Discovery sprint

2 — 4 weeks. We map the system, surface unknowns, size the programme. You keep the written deliverables.

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Build engagement

3 — 12 months. Dedicated team embedded in your delivery cadence. We ship to production and transfer ownership in the open.

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Reactit On Call

Continuous. SLA-backed operations with monthly reviews and the team that wrote the code on the line when it pages.

We're selective about the engagements we take.

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